Customer experience in hardware and renovation stores : The example of Patrick Morin and Home Hardware - Hop! The Summit on retail 2021 - CQCD

Customer experience in hardware and renovation stores : The example of Patrick Morin and Home Hardware

CQCD members only, An evolving business model April 21, 2021
9:00 am to 10:00 am Online
Charles de Brabant, Daniel Lampron, Mario Durocher

Their businesses being considered essential, they have not experienced any closure since the start of the crisis. Their industry has seen a momentum rather than a downturn. They had to adapt their customer experience with agility and speed. How were they able to take advantage of this exceptional situation? How will the transformations and lessons resonate in the months and years to come?

In order to attend this conference, visit our membership page and become a member at the Quebec Retail Council, starting from today!

CQCQ members

Register now!

Charles de Brabant

Learn more on Charles de Brabant

Charles de Brabant

Executive Director Bensadoun School of Retail Management
Daniel Lampron

Learn more on Daniel Lampron

Daniel Lampron

Vice-President and Chief Operating Officer Patrick Morin Renovation Centres
Mario Durocher

Learn more on Mario Durocher

Mario Durocher

Director of Retail Operations Home Hardware Stores Limited