Paris Retail Week addresses the key challenges of retail by offering content tailored to the needs of retailers and e-merchants around 8 business issues. These will be highlighted during “mentoring keynotes” where experts in these fields will share their knowledge with the audience!
Omnichannel Commerce:
Lisa NAKAM – General Manager – JONAK Implementing an omnichannel strategy is now essential to optimize customer knowledge, journeys, stock management, and team cohesion. How to successfully implement your omnichannel components?
Store Design & Equipment:
Cyril AYROLES – Construction Director – MC DONALD’S France Analyzing the life cycle of existing layouts, choosing materials, durability, maintenance ergonomics… How to design, modernize, and make stores more sustainable and energy-efficient?
Logistics:
Marion RIFFARD – Supply Chain Director – COURIR The entire logistics sphere and its data now represent an incredible potential for optimization and security. It’s the winning duo for an optimal customer experience!
CSR:
Bertrand SWIDERSKI – CSR Director – CARREFOUR Brands must rethink their models, their offers, but also their products. The consumer is an integral part of this transformation equation, how to interact with them and with what tools?
Marketplaces:
Amandine DE SOUZA – General Manager – LEBONCOIN Having a strong DNA has never been more crucial for the survival of a brand. This strategy is also valid in the world of marketplaces, where the diversity of the offer and the coherence of the seller selection must often go hand in hand.
New Payments:
Arnaud BODZON – Head of Payment – LVMH Group In a context where retailers face increasing challenges, mastering payment data is essential to ensure transaction security and efficiency and prevent fraud. How to turn challenges into opportunities with data and AI?
Customer Experience:
Matthieu CARON – Global Customer Care & Experience Director – L’Oréal Luxe It is essential for brands to reposition the customer at the heart of their strategy and ensure consistent and impactful experiences. Is the time for sustainable and value-generating customer-centricity about to arrive?
Data & AI:
Laura TOLEDANO – General Manager – ZALANDO AI has already proven its effectiveness, and generative AI, more recent, is causing an industrial revolution. Collecting and qualifying data is essential. What are the uses to scale your business and improve the customer experience?
