Ten Years, Three Brands & Four Truths
Over the last ten years of my career I’ve served in a variety of leadership roles with Barneys New York, Celine, and Nordstrom. I’ve seen them each at the top of their game and witnessed their challenges as well. Each organization possessed its own unique community of customers, stores, websites, employees, headquarters, fulfillment centers, and suppliers. The retail/online environment was evolving over this course of time. The current pandemic is only the latest development to significantly impact the landscape. What I share are some of the lessons I’ve learned. They include the importance of growing the best team possible, developing a strong culture, providing exceptional customer service, and having a distinct product. First, I some background stories that reveal the essence of each place.